We are seeking a Senior Salesforce Administrator to manage and optimize our Salesforce Sales Cloud, Service Cloud, and Experience (Community) Cloud environments. The ideal candidate will be responsible for system configuration, user support, security management, automation, and ensuring the efficient use of DocuSign and Conga within Salesforce. The role will work closely with the Service Desk to troubleshoot issues, implement enhancements, and improve Salesforce usability for business users.

• Manage advanced administration functions, including complex user profiles, roles, and permission sets, while supporting ongoing user requests and troubleshooting.
• Oversee the setup, configuration, and maintenance of Salesforce CPQ to support pricing, quoting, and revenue operations. Ensure CPQ functionality aligns with business requirements and optimize efficiency.
• Collaborate with business stakeholders to gather requirements and implement system improvements.

• Develop and deliver training materials, document processes, and provide support to end users. Foster user adoption of new features, including Salesforce CPQ and any additional custom functionality.
• Identify opportunities for automation and efficiency improvements across Sales, Service, and Community Cloud.

• Build and maintain custom reports and dashboards to support business operations and decision-making.

• Support integrations between Salesforce and other third-party applications.
• Maintain compliance with SOX, GDPR, and IT security policies related to Salesforce.

• Provide Tier 2 & Tier 3 support for Salesforce-related Service Desk requests.
• Work closely with Sales, Customer Support, and IT teams to optimize Salesforce usability.
• Conduct user training sessions and create documentation to drive adoption and best practices.

• 5+ years of experience as a Salesforce Administrator, supporting Sales Cloud, Service Cloud, and Experience Cloud.
• Strong hands-on experience with DocuSign and Conga within Salesforce.

• Strong knowledge of Salesforce CPQ, including configuration, pricing, and quoting best practices.

• Proficiency in Salesforce Lightning, automation tools (Flow, Process Builder), and reporting. Excellent interpersonal skills, with experience leading cross-functional teams and managing multiple stakeholders.

• Strong analytical skills with a focus on data quality and process improvement.
  
  
• Exceptional communication skills, with a track record of training end users and creating documentation.

• Hands-on experience with Salesforce Data Loader, Workbench, and SOQL queries.
• Salesforce Certified Administrator required; Advanced Administrator, Service Cloud Consultant, or Experience Cloud Consultant preferred.
• Experience with Jira, ServiceNow, or ITSM tools is a plus.
• Strong troubleshooting skills and ability to work in a fast-paced, service-oriented environment.

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Learn more about our benefits by region here: Avalara North America

We’re Avalara. We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.