You will report to the Director, Customer Onboarding & Go Live. Avalara is a rapidly growing technology company transforming the landscape of transactional tax compliance. We are looking for an experienced Senior Manager to join our Customer Onboarding and Go Live team, bringing expertise in the implementation and delivery of technology-driven products and services.

#LI-Onsite (Pune)

As a Senior Manager in Avalara’s Go Live organization, you’ll oversee the successful delivery of a product line, managing a team of project managers and consultants to ensure customer satisfaction and project profitability. This role demands someone who can meet the growing demands of our customer base.

Key Responsibilities:

• Customer Success & Implementation: You will have to provide technical solutions to customer challenges and lead complex implementations involving Avalara products, including ERP, POS, and eCommerce platforms.
• Leadership & Best Practices: You will guide customers through best practices, fostering a culture of excellence and zero defects.
• Cross-Functional Collaboration: You will have to work with Product Management, Sales, and Customer Success to streamline onboarding and develop implementation strategies.
• Technical Oversight: You will assist with testing plans, technical architecture reviews, and ERP integration to meet GoLive requirements.
• Continuous Improvement: You will support internal initiatives to drive Avalara’s mission forward.

Skills & Qualifications:

• You should have experience in managing tech-based product implementations focused on customer satisfaction and profitability.
• You should have strong technical and analytical skills, including code review and adherence to standards.
• You should have experience in accounting, tax processes, and ERP/eCommerce solutions.
• You should have strong leadership and problem-solving skills.
• You should possess an ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work night shifts on a rotational basis.

• Education- BE, MCA, MCS, Graduate with 10+ years of experience.
• Strong knowledge of ERPs, Web Services, and APIs
• Experience with IIS (Internet Information Services) for webserver connections and configurations
• Experience with application/ERP configuration
• Familiar with automating GL processes using UI Path
• Experience with applications like FinancialForce, Gong, and other related technologies

Good-to-Have:

• Strong understanding of accounting and tax processes
• SaaS implementation experience
• Knowledge of Sales and Use Tax, including VAT and GST

• Hands-on experience with source control (GitHub), JIRA (bug tracking), Salesforce, Gainsight
• Ability to install and configure ERPs
• Experience with multiple ERP and e-commerce solutions, especially in sales order/invoicing processes

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Learn more about our benefits by region here: Avalara North America

We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.