Oversee the implementation of detailed technology solutions for clients using company products, outsourced solutions, or proprietary tools/techniques. Define our client needs, developing a proposal to meet those needs, and overseeing the implementation of the complete project solution.

As a member of the Avalara Implementation team your goal is to provide world-class service to our customers. You will live by our cult of the customer philosophy and will increase the satisfaction of our customers. As part of the Implementation Team, you'd focus on New Product Introductions, with enhanced focus on customer onboarding.

You will work from Pune office 5 days a week. You will report to Senior Manager, Implementation.

• Lead planning and delivery of multiple client implementations simultaneously.
• Ensure that customer requirements are fully defined and met within the configuration and the final deliverable.
• Coordinate between internal implementation and technical resources and client teams to ensure smooth delivery.
• Assist clients with developing testing plans and procedures.
• Train clients on all Avalara products and services including the ERP and e-commerce integrations (called "AvaTax connectors").
• Demo sales and use tax products, including pre-written and custom-built software applications.
• Take ownership of technical issues from initial report to final resolution
• Support customers' success by answering application questions, tracking issues, monitoring changes, and resolving or escalating problems according to company guidelines.
• Provide training and end-user support during customer onboarding.

• 5-8 years of software implementation, within the B2B sector.
• Experience in implementing ERP solutions.
• Bachelor's degree (BCA, MCA, B.Tech) from an accredited college or university, or equivalent career experience.
• Understanding of the tax, tax processes, data and systems concepts and complex issues related to them.
• Experience in techno functional role and the capability of translating business requirements to technical configurations.
• Personify the Avalara Success Traits: Ownership, Simplicity, Curiosity, Adaptability, Urgency, Optimism, Humility

Preferred Qualifications

• Demonstrated ability to install and configure one or more of the following ERPs: WooCommerce, Sage 100, Sage Intacct, Dynamics GP, D365 Sales, D365 Business Central, Salesforce Sales Cloud, NetSuite, QuickBooks, along with the ability to explain the various configuration options and demonstrate sales order/invoicing processes.
• Understanding and work experience in implementing tax compliance solutions
• Experience with Tax Automation: lead the implementation of tax engines, returns and/or exemption certificate systems for Avalara, Tax Jar, Vertex, or similar software.
• Knowledgeable in APIs.

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Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Learn more about our benefits by region here: Avalara North America

We’re Avalara. We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.