About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

The Head of Global Customer Enablement is responsible for defining the strategy, vision, and roadmap for all onboarding and continuous education programs within the Success organization with the ultimate goal of elevating the customer experience and driving measurable growth in our customers’ businesses.

The leader will oversee the team's portfolio of enablement programs—including learning support, materials development, presentations, ongoing coaching, and product adoption tracking with critical focus in delivering Asguard, AI enablement, Supply Diversification with focus on Creator and planning the Success Growth Summit.

This person manages and mentors a group of enablement professionals who are responsible for supporting all customer-facing commercial teams (Customer Success, Partnership Development, Onboarding, and Customer Solutions)

What You'll Do:

Strategic Leadership and Vision: Participates with senior management to establish strategic plans and objectives, defining the vision and long-term roadmap for the global Customer Enablement function and ensuring alignment with the company’s commercial goals and growth objectives.

• Partner with Revenue organization to drive seamless alignment - continuous value creation
• Own decisioning, implementation, and operational effectiveness for Customer organization
• Participate in policy setting and ROE to establish clear boundaries and seamless work
• Interacts with senior management, executives, and/or major customers
• Reconciles multiple stakeholder views to drive business results
• Partner with corporate development to enable strategic endeavors

Strategy Translation and Problem Solving: Works on complex issues where problems are not clearly defined and where fundamental principles do not fully apply. Translates business segment strategy into functional plans and guides execution.

Performance Measurement: Establish key performance indicators (KPIs) and metrics to track the effectiveness and ROI of all enablement programs, reporting on results to executive leadership and adjusting strategies as necessary to drive business outcomes.

Program Oversight and Governance: Govern the entire global portfolio of enablement programs, including new hire onboarding, continuous education, adoption drives, materials development, and ongoing coaching, to ensure consistency, quality, and measurable business impact across all customer-facing teams.

Team Management and Development: Recruit, lead, manage, and mentor a team of enablement professionals, fostering a high-performance culture, and overseeing professional development and performance management for all direct reports.

Budget and Resource Allocation: Manage the department's budget, resources, and technology stack (tools and platforms) to optimally deliver scalable and effective training and eLearning programs globally. Accountable for actions that impact function or multiple department budgets. Ensures budgets and schedules meet corporate requirements.

Cross-Functional Collaboration: Act as the primary enablement liaison to senior leadership in customer-facing teams, Sales, Product, and Marketing to ensure enablement initiatives directly support product launches, revenue targets, and customer experience improvements.

What You Bring:

• Strategic Communication: Exceptional verbal and written communication skills for executive-level interaction, presentations, and team leadership in a global capacity.
• Strategic Execution: Proven ability to define and drive complex, global projects from vision through completion, demonstrating strong organizational skills and acute attention to detail.
• Leadership & Development: Extensive experience recruiting, leading, mentoring, and developing high-performing enablement teams; adept at fostering a collaborative and energetic environment.
• Enablement Technology Expertise: Deep practical experience with tools and platforms for the optimal, scalable delivery of global training and eLearning programs.
• Industry Knowledge: Requires a strong understanding of digital and performance marketing, with a significant advantage for deep knowledge of the affiliate/partnership ecosystem.
• Mindset: Demonstrated ability to think analytically and strategically while leading creative execution. Must be a seasoned, engaging, and energetic presenter.
• Experience: Minimum of 7+ years in customer success, sales enablement, or relevant client-facing roles, with at least 4 years in a management capacity (SaaS/B2B/Digital experience is a significant plus).
• Education: Bachelor's Degree or above in a relevant field (e.g., Corporate Training, Business, Psychology, Sociology) is required, or equivalent experience. An advanced degree or educational/teaching experience is a plus.

Salary Range: $200K-$230K base pay + 20% commission plan ($240K-$276K Potential Annual OTE), plus eligibility to receive a generous Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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