Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.

Your Role at impact.com:

The Global Collections Analyst will oversee the end-to-end process of collecting payments from our

company’s customers. The main responsibilities for this role include supporting the Global Collections

Lead and Finance Managers in driving new initiatives within the AR space, that can contribute to longterm

operational excellence.

Our ideal candidate is familiar with key accounting procedures within the Accounts receivables

workstream and can manage daily end-to-end financial transactions. If you have previous experience

within a Collections or AR function, we’d like to meet you. Ultimately, you should be able to ensure

accuracy and efficiency throughout our entire AR process.

What You'll Do:

• Collections Effectiveness and Efficiency
• Perform collections on accounts at risk of delinquency through effective communication via phone/email.
• Update collection systems with aging reports to monitor account status and ensure timely payment.
• Review new customer accounts for creditworthiness, financial solvency, and potential fraud risks.
• Prepare handover packages for externally collection agencies as needed.
• Research discrepancies or disputes, provide recommendations for resolution, and escalate when

needed.

• Evaluate churned accounts and negotiate favourable payment plans or settlements in favour of

impact.com

• Assist in accounting for bad debt and recommend accounts for write-off where necessary.
• Deliver timely, complete, and accurate outputs in line with expectations set by the Billing and Collections Manager.
• Collaborate internally with AR Billing and Collections, Finance, Global Clearing House, and Customer Success teams.
• Ad-Hoc Functions:
• Support the Billing and Collections internal / external Audit requirements – extraction of reports, analysis and reconciliations
• Provide support for the Billing and Collections team, as well as the Finance Lead on specific projects related to defined OKR’s for the team i.e. Netsuite Project, Automation of processes, AR campaigns for information sessions, Weekly Billing / collections calls with regional teams

What You Have:

• Degree / qualifications/General
• Tertiary level qualification in Credit Management or Accounting/Commerce
• 3-5 Years solid Accounts receivables experience (within a senior/supervisor role, an advantage)
• A positive can-do attitude and a willingness to learn new processes and procedures
• Ability to work in a fast-paced, high-pressured environment
• Ability to work as a team player and to work with minimal supervision
• Demonstrated high-level of maturity and confidentiality
• Tertiary level qualification in Credit Management or Accounting/Commerce

Benefits:

• Hybrid, Casual work environment
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Technology StipenedPrimary Caregiver LeaveMental Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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